Customer Service vs. Customer Experience: have a hospitality mindset
We at Launch Leadership Development believe no matter what your industry, attention to customer needs should be high on your priority list because we are now a service economy. Today I’d like to expand that thought by taking a closer look at these ideas: Great customer experience is critical for your business. Making a great […] Read More
The Slight Edge by Jeff Olson
We at Launch Leadership Development have found another great book to add to your professional library – The Slight Edge by Jeff Olson. This commentary is based on his 8th Anniversary addition, which has additional chapters and has been updated. The Slight Edge teaches that it’s the little daily habits performed consistently every day that […] Read More
Our Course and Academic Standards
We at Launch Leadership Development realize some of you may have questions as to whether our course meets your state’s academic standards. Today I would like to address how our course relates to or meets certain state or national academic standards. I have the role of Education Advisor and was part of the team that […] Read More
You Don’t Have to Create Perfect
Creative work is important for leaders. This encompasses everything from innovating new offerings and business models to crafting a new process or marketing campaign. There is pressure with this work to “get it right” the first time. However, final-form solutions are rarely the result of the first draft. Innovation involves drafting and re-drafting. This is […] Read More
When to Say No to Good Opportunities
Most organizations rarely experience a shortage of good opportunities. What is not rare, though, is a shortage of attention span, time, and resources. Despite these limitations, leaders hesitate to keep resources focused on developing the opportunities already in process and say NO to new opportunities. We get excited and over-value potential returns of the new […] Read More
Sleep: Your Health Depends On It
Science keeps discovering new reasons why getting enough sleep is paramount for good health, and if you are like most people and skimp on your snoozes, it’s time for an important reminder. We at Launch Leadership Development believe in cultivating strong self-management skills, and getting enough sleep has a direct impact on your health and […] Read More
The Power of Hope
Leaders of renown have used one ability to great effect – instilling hope. Hope is a powerful agent of perseverance and improvement which stems from holding up an inspiring vision. God designed humans with the unique ability to hope for something better in the physical and spiritual future – a better future pulls us through […] Read More
Do What Your Future Self Will Thank You For
If you are in your 20’s or younger, today’s topic might be a stretch for your imagination, but you are exactly the age that will benefit the most from this exercise. You may have heard an older person say that their past feels like it happened to someone else…that they were a different person then. […] Read More
Accept the Challenge:
101 Strategies for Personal Success By William P. Abram At Launch Leadership Development we are constantly researching, reading, and mining for great leadership and personal development materials that will benefit you, our digital family. Today’s blog features a book review on “Accept the Challenge 101 Strategies for Personal Success” by William P. Abram. First let […] Read More
What are core values and why are they so value-able?
There is a lot of talk these days about Core Values, but what exactly are they? Let’s do three things today: Core Values refers to the root beliefs that guide a person’s or organization’s behavior, decisions, and goals. Examples include integrity, fairness, family, excellence, and faith. Your core values are like your DNA; they don’t […] Read More